Full-time training

Online (Distance training)

The Training program 6B11101 - “Tourism. Hospitality Management” is developed to train specialists in the field of service and maintenance, owning best practices in the management of the restaurant business, tour operator; hoteliers carrying out operational management, strategic planning, quality audit and monitoring, marketing promotion of the hotel business on mass media platforms, perfect mastering of information technologies in the field of tourism and services.

The mission of the training program 6B11101 - “Tourism. Hospitality Management” is to achieve high quality educational services in the field of higher education, leadership in the national space in training personnel for the trainin g program via implementation of the Bologna process principles, the principles of multilingualism, application of innovative teaching technologies and modern quality standards in the tourism industry in the Turkestan region and in Kazakhstan in general.

The relevance of the training program 6B11101 - “Tourism. Hospitality Management” is outlined with a number of circumstances. Tourism is recognized by UNESCO as one of the leading areas of vocational education. Therefore, the training program 6B11101 - "Tourism. Hospitality Management” at present is at the top among students across the world. Tourism is an area of activity that covers the whole range of services for organizing leisure: from placing a client to forming a unique excursion program, drawing up a tourist route, meeting consumer demand for tourist and sanatorium-resort services of Kazakhstan citizens and foreign guests. This is a wide field for applying a wide variety of skills and abilities, where you can fully reveal your creative potential.

The advantages of this training program are a wide selection of places for employment, well-paid, stable work, good career opportunities, as well as the possibility of implementing individual entrepreneurial activities in the field of consulting services.

The main objectives of the training program

Improve communicative competence, which is the basis for professional activities of specialists in the field of services;

Train a specialist to develop and implement a tourism product that meets consumers’ requirements, organize integrated tourism services in the main sectors of the tourism industry;

Acquire comprehensive intellectual level, master a competent and developed speech, humanitarian culture, high moral, ethical and legal norms, a culture of thinking and skills in scientific organization of labor;

Development of creativity, initiative and innovation;

Students choosing individual education programs;

Providing targeted training for organizations;

Mastering fundamental courses at the intersection of sciences, guaranteeing them professional mobility at the international level;

Deepening of theoretical, practical and individual training of students along the chosen learning path;

Developing students' ability to self-improvement and self-development, needs and skills of independent creative mastery of new knowledge throughout their active life;

Training of specialists with a high level of professional culture, including the culture of professional communication, having a civil position, able to formulate and practically solve modern scientific and practical problems, and successfully carry out research and management activities;

Master fundamental courses at the intersection of sciences that guarantee students professional mobility at the international leve

Develop students' ability for self-improvement and self-development, needs and skills of independent creative mastery of new knowledge throughout their active life.

Key competencies in the training program

Proficiency in foreign languages to implement professional activities and proper use of language material in all types of communicative activities;

Application of information and communication technologies in professional activities;

Proficiency in time management techniques and public speaking skills;

Ability to develop projects, tours, management strategies, tourist services programs;

Apply computer reservation systems in the international tourism market - amadeus, galileo, worldspan; apply the travelweb tourism server, turpravda.com portal, visitkazakhstan.kz/, poiskturov.kz, etc.);

Ability to organize a customer service process; develop and present a hotel and restaurant business product;

Ability to determine the technology of reception and accommodation in restaurants, hotels and tourist complexes;

The ability to organize research work, analyze the results;

Skills in self-organization, self-control and self-esteem.

Types of professional activity

Design;

Organizational and management;

Service and operational;

Tourist and recreational;

Research;

Preventive and search and rescue.

Employability prospects for specialists

State bodies related to the organization of tourism (ministries, councils, their regional divisions and structures);

State and private companies engaged in hotel and restaurant business (restaurants, hotels and other structures);

Property units (enterprises, institutions, organizations) and other entities of the hotel industry;

Objects of tourism infrastructure;

Advertising agencies engaged in the promotion of tourism services in the national and foreign market;

Educational institutions that train mid-level tourism professionals;

Research organizations engaged in the promotion of tourism services in the national and foreign market;

Consulting companies of a tourist profile;

Marketing services of tourism enterprises;

Travel companies, firms and agencies, tour operator companies;

Airline agencies;

Sanatoriums, hotels, resort units;

Museums;

Clubs, federations, tourist and sports unions;

Tourist sites, recreational and health-improving structures of national and natural parks and lands;

Companies involved in the tranporting passengers;

Passport and visa services;

Customs;

Travel agencies;

Excursion bureaus;

Agencies involved in providing airline reservation;

Research organizations involved in the study of tourism development problems, etc.


SKILLS AND COMPETENCIES

Organization, planning and support of health, recreation, religious tours

Organization of catering and service in the restaurant business

Event Management

Cross-cultural communication building, business communication

Production of visual photo and video promotional materials

Brand awareness and sales.
SMM маркетинг

Transformation of personal values and personal motivation. Adaptation to Stress and Mediation. Foundation of a healthy lifestyle. Cultural and Spiritual Development

Author's approaches to multilevel study of foreign languages

Advanced skills in working with a personal computer, office equipment and software in the professional field. Business Planning Basics


SPEAKERS AND MENTORS





OUR PARTNERS







EMPLOYMENT

Hotel and restaurant business

State tourism authorities

Travel agencies

Hotels and recreation areas

CAREER & INCOME

Tour manager — from 75 000 to 200 000 KZT

Hotel Service Manager — from 90,000 to 200,000 KZT

Receptionist — from 95,000 to 150,000 KZT

ADMISSION

On the School basis

  • Documents:
    UNT, ID

  • Entrance tests:
    Not applicable

  • Training period:
    3 years +
Second higher education

  • Documents:
    Diploma, ID

  • Entrance tests:
    Job interview

  • Training period:
    Minimum 1 year 8 months
Based on TVE (College)

  • Documents:
    UNT, ID

  • Entrance tests:
    Not applicable

  • Training period:
    Min: 2 years 6 months



• Apply for admission •• Request a call back •

Makhazhanova Zhanar. Graduated in 2012. Currently: SKR ‘Tourism Department’, Leading Specialist

Gritsuk (Yakim) Kristina. Graduate of the specialty "Tourism" (2016). Graduate of Miras University Master's degree in Management (2018) Occupation: manager at the reservation department at ‘Shymkent Grand Hotel’

Abdurakhmanov Nurmuhammad. Graduated in 2016. Director at the travel agency "SKYLINE"

Abu Nurdaulet. Graduated in 2017. Tourist information center "TURKISTAN TOURISM CENTER" manager-programmer of Nefteremmash LLP - accountant

Aisheva Togzhan. Graduated in 2017. Tourist Information Center "TURKISTAN TOURISM CENTER" manager

Independent Kazakhstan Agency for Quality Assurance in Education - IQAA. Certificate of Specialized Accreditation SA No. 0130/4 of 01.29.2018

Makhkambaeva M., Akramova M., Esmyrza M. gr. TR-711r-1, TR-611k-1 underwent a 3-month internship at ‘Zhana Talap Travel Agency’ (certificates)

Sabyr A. gr. TR-811k-1 MSNPK on the topic "Actual issues of modern student science: realities and prospects" (2018) 1st place

Bastarbek M., Aydar A. group TR-811k-1. Participation at the International Students Research and Practical Conference with the theme "Topicality of contemporary student research: realities and prospects" (2018) diploma, 2nd prize

Baghdat Miras. grup TR-711k-1. Participation at the International Spartakiad "International Universities Save and Rescue Games 2019", Republic of Northern Cyprus., 2019

Babik Yu., Beloenko V., Khabirov R. gr. TR-711r-1. Participation at the II Republican distance contest of research papers of students "Modern Science" Scientific and Methodological Center "ZIAT" (Diploma for 3rd prize)

Uznovenko A., Magzumova A. summer internship in Kemer, Turkey., Organized by the Miras University in cooperation with the Granat recruiting agency

Dzhumadilov E. Winner of the National Award "NATIONAL TOURISM AVARDS 2018" in the competition for ACHIEVEMENTS in the field of development and promotion of inbound and domestic tourism in the Republic of Kazakhstan in the nomination "Best tour guide".

Typical curriculum of the educational program 6B11101 Tourism. Hospitality Management

Name of disciplines Cycle of disciplines ECTS Brief description of the disciplines
Kazakh (Russian) Language GED 5 The studied issues are: phonetic features, grammatical structure of the Kazakh language; basic vocabulary by fields of application (household, terminological, general scientific, business); methods of word formation, phraseological units; rules of translation technique; rules of spelling and punctuation; culture and traditions of Kazakhstan; rules of speech etiquette; rules of communicative behavior in situations of everyday, business, scientific and professional communication.
Formed competencies: implementation of oral communication in dialogical and monological forms in situations of everyday, scientific, professional and business communication; implementation of communicative intentions in various types of written speech; maintaining contacts using e-mail; possession of communication skills in the process of official and informal contacts, in the field of everyday and professional communication; public speech skills; oral and written translation skills.
Foreign Language GED 5 The issues studied are: phonetic features, grammatical structure, of the English language; basic vocabulary by fields of application (household, terminological, general scientific, business); methods of word formation; rules of translation techniques; rules of spelling and punctuation; rules of speech etiquette; intercultural features and rules of communicative behavior in situations of everyday, business, scientific and professional communication.
Formed competencies: implementation of oral communication in dialogical and monological forms in situations of everyday, scientific, professional and business communication; implementation of communicative intentions in various types of written speech; possession of communication skills in the process of official and informal contacts, in the field of everyday and professional communication; public speech skills; oral and written translation skills.
Information and Communication Technologies (in English) GED 5 The issues under study are: the content and trends in the development of information and communication technologies; methods of collecting, storing and processing information, methods of implementing information and communication processes; conceptual foundations of the architecture of computer systems, operating systems and networks; architecture of computer systems and networks, the purpose and functions of the main components; concepts for the development of network and web applications, information security tools.
Formed competencies: skills of using modern information and communication technologies in various fields of professional activity, scientific and practical work and other purposes; justification of the choice of the most appropriate technology for solving specific tasks; the ability to use Internet information resources, cloud and mobile services for searching, storing, processing and distributing information; the ability to use software and hardware of computer systems and networks for data collection, transmission, processing and storage; analysis and justification of the choice of methods and means of information protection; the ability to develop data analysis and management tools for various types of activities; implementation of project activities using modern information and communication technologies.
Modern History of Kazakhstan GED 5 The subject, purpose and objectives of the course "Modern history of Kazakhstan"; the main stages of the history of modern Kazakhstan and their characteristics; the historical foundations and periods of the formation of independent Kazakh statehood in the context of the world and Eurasian historical process; the implementation of the Soviet model of state-building in Kazakhstan; economic and political reforms in Kazakhstan in the second half of the twentieth century; the formation and development of independent Kazakhstan.
Formed competencies: the ability to correlate individual phenomena and events of the historical past with the general paradigm of the world-historical process through critical, retrospective, comparative historical analysis; analysis of historical processes, phenomena and historical personalities of modern Kazakhstan; skills and skills of working with historical sources; assessment and characterization of historical events and phenomena; explanation of cause-and-effect relationships of events and phenomena; the ability to think logically, to freely discuss and defend one's own opinion, to explain the meaning and significance of the main historical concepts.B11
Philosophy GED 5 The issues studied are: categories of philosophy, philosophical understanding and understanding of the role and place of education, science, technology, technology, man, art, freedom, culture, religion in society, methods of scientific knowledge, the evolution of philosophical thought from antiquity to the present.
Formed competencies: understanding and explaining the specifics of the philosophical understanding of reality; interpretation and justification of the content and specific features of the mythological, religious and scientific worldview; demonstration of methods of scientific and philosophical knowledge of the world in the implementation of project and research activities; argumentation of one's own position in relation to topical philosophical issues, global problems of modern society.
Fundamentals of Law GED 5 The issues studied are: law and its place in the system of social regulation; the main forms (sources) of law; legal norms and legal relations; lawful behavior and offenses; the basics of the legal status of a person and a citizen of the Republic of Kazakhstan, the main branches of law, etc.
Formed competencies: orientation in matters of current legislation; possession of skills in analyzing normative legal acts, relations regulated by law, legal analysis of information; application of legal norms in specific situations, following moral and legal norms in everyday practice; expression and justification of one's own point of view on legal issues; conducting polemics in the legal field.
Physical Education GED 2 Studied issues: the discipline is focused on the consideration of the following issues: the importance of physical culture in human life; the values of physical culture and sports; factors that determine human health; the concept of a healthy lifestyle and its components; methodological foundations of physical education, the foundations of self-improvement of physical qualities and personality traits; the influence of health-improving systems of physical education on health promotion.
Formed competencies: demonstration of the implementation of mandatory and individually selected complexes of physical exercises, including recreational and adaptive physical culture; maintaining a healthy lifestyle; maintaining and developing basic physical qualities in the process of physical culture; possession of means and methods of strengthening individual health, physical self-improvement, various forms of motor activity for successful socio-cultural and professional activities.
Technique and Tactics of Active Tourism PD 5 The issues under study are: basic concepts of techniques and tactics of active types of tourism; domestic and foreign classification of active tourist travel; content and methodology of drawing up tactical developments in active types of tourism; catering in active tourist travel; physical preparation for active tourist activity; general characteristics of equipment for active tourist travel; ensuring safety when engaged in tourism; features of tourist and recreational resources of Kazakhstan; characteristics of mountain and water travel.
Formed competencies: formation of knowledge about the technique, tactics and organization of active travel in various types of tourism as one of the most promising forms of activity of tourist structures in Kazakhstan, taking into account the regional characteristics of tourist and recreational resources of Kazakhstan; mastering the skills to promote the development of active types of tourism, taking into account technical and tactical techniques aimed at professional training of specialists in the tourism industry.
History of Tourism BD 5 Issues under study: travel in antiquity: prerequisites for the emergence and development of travel; travel in the primitive era; tourism in the Ancient East; the activation of tourism in the era of antiquity; hiking and traveling in the Middle Ages: pilgrimage and Crusades; great geographical discoveries of the West and East; the development of tourism in Modern times; tourism in the twentieth century; tourism at the present stage and its prospects.
Formed competencies: knowledge of the main stages of the origin and development of tourism; the ability to analyze the causes and prerequisites of migration processes of the era of the primitive communal system, the emergence of the tourism industry in the Ancient East; knowledge of the origin and genesis of tourist and excursion activities, the emergence and formation of international tourism, as well as the characteristic features of modern domestic and international tourism and their prospects.
Geography of International Tourism BD 5 Issues under study: Europe: general characteristics of Europe; tourist characteristics of Northern Europe; Western Europe; Southern Europe and the Eastern Mediterranean countries; Central and Eastern Europe (excluding the CIS and Baltic countries); CIS and Baltic countries; America: general characteristics of America. North America; Central and South America, the Caribbean region; Asia and the Pacific region: general tourist characteristics of Asia and the Pacific region. Northeast Asia; tourist characteristics of South Asia, Southeast Asia and Oceania; African macroregion: tourist characteristics of Africa; Near and Middle East: tourist characteristics of the Near and Middle East.
Formed competencies: the formation of a spatial and factual understanding of the tourist resources of continents and individual countries.
Infrastructure of Tourism BD 5 Issues under study: the composition of the tourism infrastructure; organization of services at tourism infrastructure enterprises: factors and conditions; subject and functional aspects of the organization of services at tourism infrastructure enterprises; the main activities for optimizing services at tourism infrastructure enterprises.
Formed competencies: knowledge of a comprehensive approach to the analysis of the components of the tourism infrastructure; the ability to apply a generalization of the experience of national tourist administrations and tourism enterprises in the republic, taking into account the specifics of the Kazakh tourist market; skills of practical analysis of situations related to the development of tourism infrastructure in Kazakhstan and factors hindering this process; knowledge of the theoretical foundations of the formation of a data bank of tourist infrastructure objects; practical skills of using foreign experience.
Technology of Tourist Service PD 5 The issues under study are: technology of pre-realization processes in the field of tourism; technology of customer service in the office of a tourist company; consumer behavior of a consumer of tourist services; technology of designing a tourist product; technology of selling a tourist product, selection of partners in everyday life; technology and regulatory framework for promoting a tourist product; organization and technology of working with a client; tourist formalities; technology of receiving and serving foreign tourists; technology of working with tourists' claims.
Formed competencies: knowledge of the main tourist service technologies; knowledge of the essence of operator and agency activities, the main characteristics and structure of the tourist product, the features of marketing activities in tour operating; the ability to make a reservation in a timely and accurate manner, draw up a contract with a client; the ability and skills of analyzing the tourist market for the effective development (design) of a tourist product; knowledge of the conditions for the introduction of new technologies.
Public Relations in Tourism PD 5 Issues under study: the history of the development of public relations; the essence and content of public relations; public relations departments in the functional structure of the organization; planning of the public relations program; goals of public relations; the role of the public in PR; media and methods of working with them; public relations tools, press relations; specially created private media; communications and influence on the public; PR at exhibitions and conferences; the relationship between marketing and public relations; sponsorship; public relations: crisis and opportunity management; public relations in a multicultural environment.
Formed competencies: knowledge about the theory and practice of the functioning of the Institute of public relations, principles, laws, models and its role in the socio-economic and political development of society; mastering knowledge and ideas about the nature, directions, principles, functions and mechanisms of the functioning of the institute of public relations in the modern world.
Tour operating BD 5 Issues under study: the basics of tour operating: the concept and types of activities of a tour operator; creation of an attractive tourist product; classes of services; package of services; tour design; service program; service providers; tour planning, contractual plan; negotiations with service providers; conclusion of contracts with service providers, an agreement between tour operators; tourist documentation; visa support; promotion of a tourist product: formation of a sales network, characteristics of the main forms of sale of a tourist product; selection of sales partners; agency agreement; methods and regulatory basis for advertising a tourist product, tactical decisions on advertising; non-advertising methods of promotion, sales promotion and promotion of a tourist product; tour operator's catalog as the main information carrier for promoting a tourist product; participation in exhibitions; organization of tourist services: service strategy and management; program tourism as the basis of modern tour operating and tourist services; service animation; foreign representatives of tour operators; quality of service and ways of its regulation.
Formed competencies: knowledge of the basics of tour operating, the principles of organizing tourist services; the ability to form a sales network of a tour operator and promote a tourist product; the ability to draw up tourist documentation of a tour operator, provide visa support for those leaving and entering the country; skills in organizing the safety of tourists during travel; knowledge of qualification requirements for a tour operating manager.
Business Planning in Tourism PD 5 The issues under study: the subject and objectives of the discipline; the essence and content of business planning; methodology and organization of business planning in tourism; summary of the business plan; analysis of the internal environment of a tourist enterprise; market research and analysis; research of the competitive environment; formation of the strategy of a tourist enterprise; development of tourist goods and services; marketing plan; production plan; organizational plan; financial plan; risk assessment and insurance; computer software products used in the preparation and analysis of business plans.
Formed competencies: knowledge of the theoretical foundations and laws of planning at the enterprise of the tourism industry, the methodology of drawing up business plans of a tourist enterprise, existing methods of studying specific situations in the field of investment design, business planning; knowledge of the main software products used in investment design, business planning; the ability to identify problems related to the economy of a tourist enterprise when analyzing specific situations, suggest ways to solve them and predict the consequences of these decisions, plan measures to ensure the effectiveness of the functioning of a travel agency; mastering the skills to make and justify strategic decisions, formulate a strategy of a tourist enterprise, develop sections of a business plan in accordance with the goals set; the ability to use information technologies in business planning; skills of mastering the methodological and methodological apparatus that allows you to research, analyze and predict phenomena in the field of investment design and business planning, methods of analyzing the activities of tourist enterprises and their market positions; skills of drawing up a business plan of a tourism industry enterprise, organizing work on drawing up a business plan of a tourism industry enterprise.
Bases of Anticorruption Culture GED 5 The issues under study are: the essence of corruption as a social and legal phenomenon; the manifestation of corruption in public life; the measure of moral and legal responsibility for corruption offenses; the current legislation in the field of combating corruption; prevention of offenses.
Formed competencies: orientation in matters of current legislation; possession of skills in analyzing normative legal acts, relations regulated by law, legal analysis of information; application of legal norms in specific situations, following moral and legal norms in everyday practice; expression and justification of one's own point of view on issues of law and anti-corruption culture; conducting polemics in the legal field.
Oratory Art BD 5 The issues under study are: the main categorical apparatus of public speaking; the history of public speaking; strategies and tactics of effective speech communications; an algorithm for creating an effective public message; discussion and polemics.
Formed competencies: the ability to clearly express their thoughts, feel confident during communication and speech; possession of voice and expressiveness of speech; managing the attention of listeners; the ability to answer unexpected questions, effectively convince opponents and influence listeners; possession of methods and techniques for analyzing the partner's speech behavior, methods of self-control.
Organization and maintenance of a bar PD 5 The issues under study: bars, their types and characteristics; organization of work in the bar; equipment, inventory and dishes in the bar; job responsibilities and professional ethics of the bartender; preparation of the bar and the bartender for work; safety and fire safety measures at the workplace of the bartender; technology for preparing cocktails and mixed drinks.
Formed competencies: theoretical knowledge about the basics of modern bar management, built on international quality standards for the production and sale of hospitality services with the use and possibility of testing developments in the object of scientific research; the formation of social relations in society, the basics of environmental safety of hotel activities and the environment.
Organization and planning of tours PD 5 Issues under study: tourist product and technology of the tourism industry; development of routes and formation of tours; specifics of contractual relations between a travel agent and a tour operator; booking of tours, compliance with the tourist's request; tourist formalities; passenger transportation in the formation of a tourist product; technologies for the formation and organization of sales of a tourist product.
Formed competencies: knowledge of the basic concepts, processes and methods of organizing and planning the activities of tourism enterprises, the formation of skills for their effective implementation; skills in planning and organizing tours of outbound and inbound tourism.
Bar business PD 5 The issues studied are: general characteristics of the service process; general information about bars; viticulture and winemaking; consumption culture and tasting of wines and beverages; alcoholic beverages (basic); dishes and bar equipment; classification and methods of preparing mixed drinks (cocktails); cocktails aperitifs and cocktails digests; group mixed drinks.
Formed competencies: knowledge, skills and abilities in the field of bar business; formation of practical skills in the field of organizing the work of the bar, characteristics of wine and vodka products, beverages, delicatessen products and dishes, technologies for preparing mixed drinks.
Catering Management PD 5 Issues under study: public catering enterprises as objects
management; external and internal environment of the organization; management systems of public catering enterprises; organizational structures of management of public catering enterprises; the role of the communication process in the management of public catering enterprises; the role of planning in the activities of public catering enterprises; the process of making managerial decisions; personnel of a public catering enterprise; motivation in management activities; control at a public catering enterprise; management efficiency at public catering enterprises.
Formed competencies: skills of catering management; knowledge of the structure of technological operations of the kitchen, indicators of the quality of food service; skills of using modern technologies in management; knowledge of the technique of meeting guests and the basic rules of quality service; knowledge of the technique of reserving tables, the technique of successful negotiations when accepting an order, the technique of calculating with consumers.
Organization and management of restaurant facilities PD 5 The issues under study: the history of the formation of the restaurant business; the main business processes of the restaurant: back-house; the main business processes of the restaurant: front-house; furniture, dishes and serving in the organization of the restaurant business; the basics of business planning in the restaurant business.
Formed competencies: knowledge of the organization of the restaurant business and the management of the catering enterprise; knowledge of the structure of technological operations of the kitchen and restaurant hall, indicators of the quality of restaurant service; skills of applying modern technologies in the management, development and implementation of a restaurant product.
Food Price Management PD 5 The issues under study are: the economic essence of the price; the composition of the price, allowances; the formation of prices in public catering; the objective need for state regulation of prices.
Formed competencies: knowledge of the socio-economic essence of price management, types, functions, price system, specifics of industry pricing; skills of analyzing the situation on the market of goods and services; knowledge of pricing mechanisms for products (services), price management methods, concepts and indicators of market conditions and its use for price forecasting; knowledge of the goals and objectives of state price regulation.
Tourism Pricing PD 5 The issues under study: the essence of price and its main functions; distinctive features of pricing in tourism; pricing factors; pricing methods; basic approaches to pricing in tourism.
Formed competencies: knowledge of methods and strategies of pricing in a competitive market, price differentiation by goods and services; ability to determine the structure of costs for tourist goods and services, the effectiveness of methods and strategies of prices to improve the company's activities in the travel services market.
Physical Education GED 3 Studied issues: the discipline is focused on the consideration of the following issues: the importance of physical culture in human life; the values of physical culture and sports; factors that determine human health; the concept of a healthy lifestyle and its components; methodological foundations of physical education, the foundations of self-improvement of physical qualities and personality traits; the influence of health-improving systems of physical education on health promotion.
Formed competencies: demonstration of the implementation of mandatory and individually selected complexes of physical exercises, including recreational and adaptive physical culture; maintaining a healthy lifestyle; maintaining and developing basic physical qualities in the process of physical culture; possession of means and methods of strengthening individual health, physical self-improvement, various forms of motor activity for successful socio-cultural and professional activities.
Physical Education GED 3 Studied issues: the discipline is focused on the consideration of the following issues: the importance of physical culture in human life; the values of physical culture and sports; factors that determine human health; the concept of a healthy lifestyle and its components; methodological foundations of physical education, the foundations of self-improvement of physical qualities and personality traits; the influence of health-improving systems of physical education on health promotion.
Formed competencies: demonstration of the implementation of mandatory and individually selected complexes of physical exercises, including recreational and adaptive physical culture; maintaining a healthy lifestyle; maintaining and developing basic physical qualities in the process of physical culture; possession of means and methods of strengthening individual health, physical self-improvement, various forms of motor activity for successful socio-cultural and professional activities.
Foreign Language GED 5 The issues studied are: phonetic features, grammatical structure, of the English language; basic vocabulary by fields of application (household, terminological, general scientific, business); methods of word formation; rules of translation techniques; rules of spelling and punctuation; rules of speech etiquette; intercultural features and rules of communicative behavior in situations of everyday, business, scientific and professional communication.
Formed competencies: implementation of oral communication in dialogical and monological forms in situations of everyday, scientific, professional and business communication; implementation of communicative intentions in various types of written speech; possession of communication skills in the process of official and informal contacts, in the field of everyday and professional communication; public speech skills; oral and written translation skills.
Kazakh (Russian) Language GED 5 The studied issues are: phonetic features, grammatical structure of the Kazakh language; basic vocabulary by fields of application (household, terminological, general scientific, business); methods of word formation, phraseological units; rules of translation technique; rules of spelling and punctuation; culture and traditions of Kazakhstan; rules of speech etiquette; rules of communicative behavior in situations of everyday, business, scientific and professional communication.
Formed competencies: implementation of oral communication in dialogical and monological forms in situations of everyday, scientific, professional and business communication; implementation of communicative intentions in various types of written speech; maintaining contacts using e-mail; possession of communication skills in the process of official and informal contacts, in the field of everyday and professional communication; public speech skills; oral and written translation skills.
Introduction to Practice BD 2 The educational practice is aimed at obtaining primary professional skills in the field of tourism and hospitality management, the formation of a stable interest in the profession, professional orientation.
French (A1 level) BD 5 The issues studied are: practical communication skills in oral and written form in French; linguistic, discursive, socio-strategic competencies, the basics of oral and written forms of communication.
Formed competencies: possession of communication skills in oral and written form in French; formation of communicative competence, the components of which are linguistic, discursive, sociorategic competencies, demonstration of the basics of oral and written forms of communication.
French (level A2) BD 5 The issues studied are: practical communication skills in oral and written form in French; listening and understanding of the speech of teachers, students and native speakers; the technique of reading a foreign language text.
Formed competencies: acquisition of practical communication skills in oral and written form in French; listening skills and understanding of the speech of teachers, students and native speakers; skills of reading a foreign language text; skills of searching and extracting information from read texts; skills of graphically, punctuation and spelling literate writing.
Ecology and life safety GED 5 The issues under study are: the content and tasks of ecology; the concepts of the ecosystem and the biosphere; the circulation of substances and the flow of energy in ecosystems; global problems of humanity; legislative measures for nature protection; conditions for the occurrence of environmentally hazardous and emergency situations, patterns of their manifestation; classification, characteristics and forecasting of emergencies; development and implementation of measures to protect humans and the environment from negative impacts, first aid, etc.
Formed competencies: assessment of the impact of environmental factors on human health; identification of the main hazards of the human environment; choice of methods of protection against hazards; possession of methods and technologies of protection in emergency situations; ability to provide first aid self-and mutual assistance; effective action in the event of a threat and occurrence of extreme situations and emergencies; determination of symptoms of the human body in case of injuries; correct use of first aid kits.
German language (level A1) BD 5 The issues studied are: practical communication skills in oral and written form in German; linguistic, discursive, sociorategic competencies; the basics of oral and written forms of communication.
Formed competencies: possession of communication skills in oral and written form in German; formation of communicative competence, the components of which are linguistic, discursive, sociorategic competencies, demonstration of the basics of oral and written forms of communication.
Arabic (level A1) BD 5 Studied problems: practical communication skills in oral and written form; linguistic, discursive, socio-strategic competence, forms of oral and written communication.
Formed competencies: mastering communication skills in oral and written form in Arabic; formation of communicative competence, the components of which are linguistic, discursive, socio-strategic competencies, demonstration of the basics of oral and written forms of communication.
German (level A2) BD 5 The issues studied are: practical communication skills in oral and written form in German; listening and understanding of the speech of teachers, students and native speakers; the technique of reading a foreign text.
Formed competencies: acquisition of practical communication skills in oral and written form in German; listening skills and understanding of the speech of teachers, students and native speakers; skills of reading a foreign language text; skills of searching and extracting information from read texts; skills of graphically, punctuation and spelling literate writing.
Arabic language (level A2) BD 5 The issues studied are: practical communication skills in oral and written form in Arabic; listening and understanding of the speech of teachers, students and native speakers; the technique of reading a foreign language text; the skills of graphically, punctuation and spelling literate writing.
Formed competencies: acquisition of practical communication skills in oral and written form in Arabic; listening skills and understanding of the speech of teachers, students and native speakers; skills of reading a foreign language text; skills of searching and extracting information from read texts; skills of graphically, punctuation and spelling literate writing.
Social and Political Studies Module (Sociology, Political Science, Cultural Studies, Psychology) GED 8 The issues under study are: the main categories of political science, sociology, cultural studies and psychology; socio-ethical values of society; social, political, cultural, psychological institutions of society in the context of their role in the modernization of Kazakh society and the principles of their functioning.
Formed competencies: explanation and interpretation of concepts, ideas, theories of sociology, political science, cultural studies, psychology; description, analysis of current problems of modern Kazakh society, social processes; analysis of the features of social, political, cultural, psychological institutions in the context of their role in the modernization of Kazakh society; designing prospects for the development of Kazakh society, solving social, political, personal problems, interpersonal and social conflicts; expressing one's own opinion on issues of social significance; generating ideas on issues of socio-political development of society and presenting them.
Internship 3 PD 10 Production practice 3 is aimed at mastering the technology of processes, obtaining professional skills, getting acquainted with the peculiarities of working in the specialty in real conditions.
Fundamentals of Economics and Entrepreneurship GED 5 The issues studied are: the role and importance of the economy in the life of society; the laws of production, exchange and distribution of material goods; the theoretical foundations of the functioning of the market economy; the fundamentals of the enterprise economy; the content and essence of entrepreneurship; types and forms of entrepreneurial activity.
Formed competencies: application of economic knowledge in specific situations; implementation of economic calculations; determination of one's own capabilities in carrying out entrepreneurial activity; use of knowledge of the basics of entrepreneurship for organizing one's business; development of a business plan; readiness to create an entrepreneurial unit and organization of its activities.
Fundamentals of innovation and innovation activity GED 5 The issues studied are: the essence of the concepts of "innovation", "innovative activity", "innovative project"; classification of innovations; factors determining innovative activity; sources of innovative ideas; priorities of innovation policy at various levels of economic management; the main models of innovative development.
Formed competencies: analysis and evaluation of innovative projects; planning of work on the implementation of innovations, presentation of innovative projects; implementation of business planning of innovative projects.
Fundamentals of leadership and team building GED 5 "The issues under study: the essence of the concepts of "leadership", "team", "team building"; leadership models and their typology; leadership styles; models of leadership decision-making, technologies of team formation.
Formed competencies: analysis and evaluation of leadership styles; assessment of the conditions and consequences of the implementation of various leadership styles; methods and techniques of team formation."
Fundamentals of Academic writing BD 5 The issues studied are: the concepts of "academic writing", genres of academic writing (abstract, essay, review, abstract, scientific article, etc.), the basic principles of compiling and formatting academic texts and their presentation.
Formed competencies: creation of written academic texts of various genres; design of a written text in accordance with accepted norms, requirements, standards; skills and abilities of compiling a bibliographic description of printed publications and electronic resources; skills of analytical work with scientific sources; editing of academic texts; critical evaluation of written works.
Organization of project activities BD 5 The issues studied are: the basics of project activity; design technologies; implementation and effective project management; methods of collecting initial data and design methods, methods of project development and implementation.
Formed competencies: knowledge of methods of collecting and analyzing information; design and preparation of projects; possession of tools for organizing project activities; setting goals and objectives at each stage of project implementation; development of ways to solve the problem; practical application of design methods in professional activities.
Workshop on the development of critical and creative thinking BD 5 The issues studied are: the nature, structure, functions of critical and creative thinking and methods of their formation; models of critical thinking; methods of stimulating, functions, types of creative thinking; the current state of decision-making theory; conceptual support for the decision-making process; tools of critical and creative thinking necessary for decision-making; types, strategies and methods of decision-making.
Formed competencies: the ability to distinguish critical and creative ways of thinking from other forms of intellectual activity; possession of methods and techniques of creative thinking; the use of various models of critical and creative thinking in practice; the implementation of a critical analysis of the situation in the decision-making process based on awareness and interpretation procedures; the formulation and reasoned defense of one's own position on various problems, as well as the correct refutation of the opponent's position.
Psychology of communication and conflict management BD 5 The issues studied are: the essence of communication; communicative, interactive, perceptual aspects of communication; communication functions; communication structure; types of communication; communication models; verbal and non-verbal means of communication; communication levels; the social nature of conflicts; causes of conflicts; types of conflicts; dynamics and mechanisms of conflict; conflict management in the organizational system.
Formed competencies: application of techniques and techniques of effective communication in professional activity; possession of methods of self-regulation of behavior in the process of interpersonal communication; possession of methods of interpersonal, intercultural, interethnic and business communication; identification of the causes of conflicts; management of the conflict process and their behavior in conflict; analysis of conflict situations; use of knowledge in the field of conflict management in practice for the prevention and resolution of conflict situations in the field of management; organization of negotiations and the use of various technologies of the negotiation process in practice.
Basics of tourism BD 5 Issues under study: tourism as a complex object of study; tourism as a tourist system; tourism and sustainable development; education and career in tourism; international experience and global trends in tourism.
Formed competencies: formation of knowledge about the concept of sustainable development and the role of tourism in this process; understanding of the social responsibility of the tourism industry; knowledge of the main directions of education, career growth and self-development of personnel in the tourism industry; skills of analyzing international experience and global trends in tourism.
Information technologies in the professional activity of a specialist in the service sector BD 5 Issues under study: the composition and functions of information and telecommunications technologies, the possibilities of their use in the professional activity of a specialist in the field of services; the basic rules and methods of working with application software packages; the concepts of "information systems", "information technologies"; theoretical foundations, types and structures of databases; the possibilities of network technologies for working with information.
Formed competencies: the use of software in the professional activity of a specialist in the field of services; the use of computer and telecommunications tools; skills of working with information reference systems; the use of application programs in professional activities; the ability to use the resources of local and global information networks.
Technology of professional success of a specialist in the service sector BD 5 Issues under study: social functions and significance of tourism and hospitality management, value bases of professional activity of a specialist in the service sector; requirements for personal and professional qualities of a specialist in the service sector; regulatory documents regulating the activities of a specialist in the service sector; outstanding specialists in the service sector; career development trajectories, professional ethics.
Formed competencies: demonstration of the ability and readiness to understand modern issues in the field of tourism and the hotel business, professional ethics; application of the principles and rules of professional ethics and etiquette in professional activity; possession and demonstration of individual features of professional image modeling; possession of methods of professional and personal image.
Organization of transport services in tourism BD 5 The issues under study are: transport services for tourists; transportation of tourists by air; transportation of tourists by rail; transportation of tourists by road; transportation of tourists by water; transportation of tourists by other modes of transport; procedures related to transport services for tourists.
Formed competencies: knowledge of the totality of all branches and enterprises of transport, both performing transportation and ensuring their functioning and maintenance, as well as the basics of logistics, the organization of service points on the routes, as a means of communication with tourists; the ability to develop and implement effective programs for the development of transport and communication base in tourism.
Guided tours BD 5 The studied questions: the basics of guided tours: guided tours as a science; the essence of the excursion; the functions and signs of the excursion; the excursion method of cognition; the excursion as a pedagogical process; elements of psychology in the excursion; logic in the excursion; the classification of excursions; the subject and content of excursions; the display in the excursion; the story in the excursion; the combination of the display and the story in the excursion, the excursion methodology: the excursion methodology and ways to improve it; the technology of preparing a new excursion; drawing up the route of the excursion; the methodology of conducting excursions; the mechanics of conducting excursions, the professional skills of the guide: the guide is a profession; the personality of the guide; the guide's skills; the skills of the guide; the guide's speech; non-verbal means of communication.
Formed competencies: knowledge of the basics of excursion theory, methodology and methodology, the basics of professional skills of the guide; the value of the excursion as a pedagogical process; possession of the skills of conducting various types of excursions.
Management and marketing in tourism BD 7 Issues under study: management as a science and practice; tourism management and its specifics; organization of work on the management of a tourism enterprise; internal and external environment in the field of tourism; strategic and current planning of the work of a tourist enterprise; business planning in tourism; management decisions and methods of their development in tourism; risk management of a tourist enterprise; fundamentals of production management in tourism; self-management of the head of a tourist enterprise; motivation of work in a travel agency; communication system in tourism; psychology of management and conflict management in tourism; marketing as a tool for the development of the tourism industry; marketing system in tourism; organization and activity of the marketing service of tourism industry enterprises; marketing strategy of a travel agency; segmentation of the tourist services market; development of tourist products; price policy of a tourist enterprise; marketing communications in the tourism business; international marketing in tourism; controlling in the marketing system of a tourist enterprise.
Formed competencies: knowledge of general management functions in travel agencies and hotels, problems of strategic planning of the tourism business, leadership of managers and motivation of subordinates, the use of a marketing complex in the management of tourist organizations; possession of marketing management skills in the tourism business; knowledge of the methodology of research of the external marketing environment, the place, role and elements of the marketing communications complex, the structure of the marketing service.
Personnel management in the tourism industry BD 6 The issues studied are: general management theory; management decision-making; employee motivation system; system management concepts in tourism; corporate culture in the tourism industry; organizational structure of the personnel management service in the tourism industry; human resources management of the tourist and hotel complex; personnel policy of organizations; psychological and social aspects of personnel management in tourist complexes; managerial decision-making, employee motivation system, norms of relations between managers and subordinates.
Formed competencies: knowledge of management functions in the tourism industry, organizational forms of management, job responsibilities of hotel industry employees, innovative developments and their application in the industry; application of various management modeling methods in the tourism industry, strategies for the development of tourism activities; the ability to organize production activity at hotel enterprises, have the ability to manage a creative team, make decisions within the framework of administrative responsibility of employees, use scientific potential to resolve problematic situations at the enterprise, evaluate the quality of results of personal and collective responsibility, form a favorable moral and psychological climate in teams, determine priority areas of organizational management in the tourism industry, develop and analyze a tourist product, take part in forecasting and planning of hotel activities, carry out training in the management activities of tourist enterprises, use management technologies; mastering the skills to apply various management modeling methods.
Methods of making managerial decisions in the hospitality industry BD 6 The issues under study are: the essence and significance of managerial decision-making in the hospitality industry; classification of managerial problems and typology of managerial decisions in the hospitality industry; analysis of methods of developing and making managerial decisions in the hospitality industry; analysis of methods of conducting economic research in the process of making managerial decisions in the hospitality industry; effectiveness of managerial decision-making in the hospitality industry.
Formed competencies: knowledge of the basic foundations of modern theories of managerial decision-making in relation to hospitality industry enterprises; knowledge of the basics of personnel management of a hotel enterprise, the basics of designing, organizing and implementing strategies and programs for different types of hotel services; skills in implementing managerial decisions in the hospitality industry; skills in analyzing the main theoretical and practical directions and problems of interaction between a hospitality industry enterprise and consumers (clients); knowledge of the skills of solving problem situations that arise during the implementation of hotel services, monitoring the hospitality industry; knowledge of the skills of assessing consumer satisfaction with the services of the hospitality industry.
Hotel business BD 7 The issues studied are: the basic concepts and categories of the hotel business; the history of the hospitality industry; the structure of the hotel industry; the interaction of hotel departments and understanding of the current state of the hospitality services market; prospects for its development.
Formed competencies: formation of knowledge in the field of hospitality; skills of organizing the hotel business; knowledge of existing hotel classification systems; skills of working with literary sources and regulatory materials on state regulation of tourism; possession of technology for serving guests in accommodation facilities; possession of skills for creating new hotel products and services using modern technologies and design methods.
Technologies of the hotel industry BD 7 The issues under study are: the history of development and the modern structure of the hotel industry; the organization and management of a hotel enterprise; the main service technologies used in a hotel enterprise.
Formed competencies: demonstration of knowledge about modern classification systems of hotel enterprises; possession of the basic provisions on the technology of organizing the hotel business; skills and abilities of interaction with customers, designing the activities of the main services of hotel enterprises.
Program tourism PD 5 The issues studied are: the basics of program tourism; recreational basics of program tourism; types of services and service program; motivation of program tourism; resort and health tourism; educational tourism; entertainment tours; eco-tourism; business tourism; sports tourism; educational tours; family tourism; hobby tours.
Formed competencies: knowledge of the concept and basics of program tourism, program services; the ability to form a tourist program taking into account the complex of services such as accommodation, meals, excursion services, transport, leisure and entertainment, sports, resort, household services, etc.
Animation activities in tourism and hospitality PD 5 The issues under study are: theoretical foundations of animation and animation activities in tourism and hospitality; technologies of animation activities; hotel animation; features of the organization of animation activities; preparation and development of animation programs; organization of animation programs in tourism and hospitality; historical reconstruction and museum animation; management of animation activities.
Formed competencies: skills in the development and implementation of modern animation technologies, animation programs that meet the needs of consumers and socio-cultural values of society.
Production practice 1 [TR] BD 5 Industrial practice 1 is aimed at obtaining professional skills in the field of tourism and hospitality management, forming an interest in the profession, allowing you to navigate the labor market and find yourself in a future profession.
Production practice 2 [T R] BD 5 Production practice 2 is aimed at consolidating theoretical knowledge, working out professional skills and abilities in the conditions of real work activity.
Pre-graduate practice [TR] PD 5 Pre-graduate practice is the preparation of a future specialist for professional activity, aimed at consolidating theoretical knowledge and obtaining practical work skills in the specialty, it is also a preparatory stage of completing a thesis, during which the student collects initial data for conducting research.
Production practice 4 [TR] PD 5 Production practice 4 is aimed at obtaining and strengthening professional skills, creating a resource of experience in the field of tourism and hospitality management.
Writing and defending a thesis / project [TR] Additional cycle of disciplines 12 Generalization of special theoretical knowledge and practical skills, the study of a phenomenon or an actual problem, the development of new methods for solving problems, improving functioning, improving work efficiency.